On Friday, December 8th, 2023 Smile Direct Club filed bankruptcy. Unfortunately, those that had started treatment are not going to be able to continue their treatment with Smile Direct Club. This is from the Smile Direct Club website:
I placed an order for SmileDirectClub aligners, but have not yet received my aligners. What should I do?
Unfortunately aligner treatment is no longer available through the SmileDirectClub platform. All orders that have not yet shipped have been cancelled at this time, and you will not receive your aligners.
As a caring Orthodontics practice, we understand that a lot of patients are owed money and services by Smile Direct Club. At Gladwell Orthodontics, we would like to help patients still get that smile they’ve always dreamed of. Please call and schedule your appointment today and we will work with you to see how we can help. We have locations in North Raleigh, Downtown Raleigh, Wake Forest, Durham and Rolesville. If you are near Fayetteville and would like the top orthodontist in the state of North Carolina to finish your treatment, contact Gladwell Orthodontics today at (919) 263-4021.
Other questions related to Invisalign and Smile Direct Club are as follows:
Should I continue to conduct my 60-day check-ins? Is my treating doctor still available to complete my treatment?
We apologize for the inconvenience, but aligner treatment is no longer available through the SmileDirectClub platform. If you wish to continue treatment outside of our platform, please consult your treating doctor or your local dentist with any questions around future aligner treatment.
I’m on the SmilePay Plan. Do I need to keep paying for my aligners?
SmilePay customers are expected to continue to make all monthly payments until payment has been made in full per the terms of our SmilePay program. For more questions, please contact HFD at 1-877-874-3877 or [email protected].
Is the Lifetime Guarantee still in place?
No. Effective immediately the Lifetime Smile Guarantee no longer exists.