On Friday, December 8th, 2023 SmileDirectClub announced they were filing bankruptcy and any customer that has started treatment is basically left in the dark. From the SmileDirectClub website:
I placed an order for SmileDirectClub aligners, but have not yet received my aligners. What should I do?
Unfortunately aligner treatment is no longer available through the SmileDirectClub platform. All orders that have not yet shipped have been cancelled at this time, and you will not receive your aligners.
If you live in Raleigh, NC or one of the surrounding areas such as Cary, Apex, Garner, Wake Forest, Rolesville, Chapel Hill, Durham or Holly Springs, Gladwell Orthodontics can help you lessen the stress and burden of having started an Invisalign treatment but not being able to complete the treatment with SmileDirect Club. We have a team of experienced orthodontics and Invisalign experts that can diagnose exactly where you are in the treatment and come up with a plan that will help you and/or your children achieve the dream smile you want.
As a caring Orthodontics practice, we understand that a lot of patients are owed money and services by Smile Direct Club. At Gladwell Orthodontics, we would like to help patients still get that smile they’ve always dreamed of. Please call and schedule your appointment today and we will work with you to see how we can help.
Should I continue to conduct my 60-day check-ins? Is my treating doctor still available to complete my treatment?
We apologize for the inconvenience, but aligner treatment is no longer available through the SmileDirectClub platform. If you wish to continue treatment outside of our platform, please consult your treating doctor or your local dentist with any questions around future aligner treatment.
If you are looking for more information about Invisalign treatment, click this link. We will be more than happy to discuss options, payment plans and other topics related to your SmileDirectClub treatment and how we can continue that Invisalign treatment moving forward.