On Friday, December 8th, 2023 Smile Direct Club announced they are filing bankruptcy. From the Smile Direct Club official website:
I placed an order for SmileDirectClub aligners, but have not yet received my aligners. What should I do?
Unfortunately aligner treatment is no longer available through the SmileDirectClub platform. All orders that have not yet shipped have been cancelled at this time, and you will not receive your aligners.
As a caring Orthodontics practice, we understand that a lot of patients are owed money and services by Smile Direct Club. At Gladwell Orthodontics, we would like to help patients still get that smile they’ve always dreamed of. Please call and schedule your appointment today and we will work with you to see how we can help. We have locations in North Raleigh, Downtown Raleigh, Wake Forest, Durham and Rolesville.
At the current time, Smile Direct Club has stated the following in regards to patients that are half way through their treatment:
Should I continue to conduct my 60-day check-ins? Is my treating doctor still available to complete my treatment?
We apologize for the inconvenience, but aligner treatment is no longer available through the SmileDirectClub platform. If you wish to continue treatment outside of our platform, please consult your treating doctor or your local dentist with any questions around future aligner treatment.
We have a staff that can assist you with any and all questions you have in regards to your Invisalign treatment. As the top orthodontist in the United States, Dr. Jason Gladwell is confident he and his team can help you achieve the smile you always wanted. Contact us at (919) 263-4021 today so we can assist you in your journey for the perfect smile.
If you want more information about Invisalign and how the procedure works and/or will conclude after starting with Smile Direct Club and finishing up with Gladwell Orthodontics, please go to this page.
