Many Smile Direct Club patients are scrambling to figure out their current situation in terms of treatment plan, payments, refunds and many more topics. Unfortunately, there is very little information available only shortly after the bankruptcy announcement on Friday, December 8th, 2023. From the Smile Direct Club website:
I placed an order for SmileDirectClub aligners, but have not yet received my aligners. What should I do?
Unfortunately aligner treatment is no longer available through the SmileDirectClub platform. All orders that have not yet shipped have been cancelled at this time, and you will not receive your aligners.
Is the Lifetime Guarantee still in place?
No. Effective immediately the Lifetime Smile Guarantee no longer exists.
How do I ask for a refund?
There will be more information to come once the bankruptcy process determines next steps and additional measures customers can take.
As a caring Orthodontics practice, we understand that a lot of patients are owed money and services by Smile Direct Club. At Gladwell Orthodontics, we would like to help patients still get that smile they’ve always dreamed of. Please call and schedule your appointment today and we will work with you to see how we can help. You can contact us at (919) 263-4021.
If you are looking for more information on Invisalign treatment and how the process works, click this link. Dr. Jason Gladwell is the top Invisalign orthodontist in not only North Carolina, but the entire United States. At Gladwell Orthodontics, we have a team of Invisalign experts and orthodontists that can help you achieve the smile of your dreams. Do not think you are left in the dark or out in the cold this December 2023 due to the Smile Direct Club bankruptcy filing. We will be more than happy to discuss all options available moving forward.
Although this is a stressful time, please understand there are options available.
